If the customer has licenses that are no longer in use, they have the option to permanently rescind such licenses in order to exclude these from pool of licenses for which CSS is being purchased. CSS pricing is determined by agreement status, product edition, licensing program discounts and age of agreement expiration. Citrix Customer Success Services is a must for anyone running a Citrix environment. Global Sites - Choose your language. Root Cause Analysis in the event of a critical situation to prevent problems from reoccurring. Scheduled Support for change events to assist with implementations, migrations, and updates.
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CSS provides the right level of support when and where you need it! CSS Select fact sheet.
I have successfully migrated a core Citrix service to the cloud with the help of Citrix Customer Success Services. CSS Priority Plus fact sheet. Secure remote access to hybrid cloud and SaaS.
Citrix Gateway - Secure Remote Access Network Gateway - Citrix
Staffplann access to Citrix experts and leading practices for planning new deployments, upgrades, and migrations. Citrix offers both a cloud service or an on-premises secure access solution, which provides users with a single sign-on to all the virtual, SaaS and web applications they need to be productive.
A separate contract is required.
Compliance will be monitored and without waiving other remedies, Citrix reserves the right to suspend CSS benefits and invoice a customer for citrixx underpaid CSS fees for compliance violation s. Citrix Gateway provides users with secure access and single sign-on to all the virtual, SaaS and web applications they need to be productive.
Get Priority Queue access for faster response sfaffplan resolution, and Critical Situation Management for your highest severity cases. Customers can purchase CSS in one 1 year increments up to a maximum of five 5 years. CSS Priority fact sheet. Executive level sponsor to act as your advocate and ensure your requirements and issues are dealt with promptly.
Fuel your success with Customer Success Services (CSS) Programs
Scheduled Support for change events to assist with implementations, migrations, and updates. Assigned Technical Account Manager to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions. Global Sites - Choose your language. CSS pricing is determined by agreement status, product edition, licensing program discounts and age of agreement expiration. Award-winning technical support and maintenance: Compare below to see which product best suits your business needs.
Root Cause Analysis in the event of a critical situation to prevent problems from reoccurring. Citrix Customer Success Services is a must for anyone running a Citrix environment. Deliver secure access to VDI. Reinstatement — if agreement has been expired. Partial CSS coverage within a product line is not permitted. Community Citrix Community Blogs. No refunds will be given. In the event that service level compliance is not maintained, the customer will be supported at the lowest of their active service levels.
Compare Program Features and Benefits.
Proactive Call Home with scheduled health-checks to assess the state of your environment. Prevent issues with exclusive tools, analytics, adoption insights, cloud services, or even turnkey management of your environment. Environment supportability and operational review to minimize risk and downtime through staffpaln insights.
For complete overview of our Citrix Support services, benefits and guidelines, please review the Worldwide Support Services Guide.
If the customer has licenses that are no citrrix in use, they have the option to permanently rescind such licenses in order to exclude these from pool of licenses for which CSS is being purchased. Customers will be notified of non-compliance. Global Sites - Choose your language.
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